FAQ
Payment
Products
Delivery
We offer personal pickup with partnership of Szellemlovas Board Game store. All pickup orders are delivered once a week at their store (1067 Budapest, Szondi u. 18/a), where you can collect it.
They are open from Monday-Friday: 12-19 and Saturdays: 10-18
You will receive a notification email, once your order is ready for pickup.
If you change your mind and wish to return an item, under the Consumer Contract (Information, Cancellation and Additional Charges) Regulations 2013, you have 14 working days from the time you receive your order in which to inform us of your decision.
If you change your mind after the item is dispatched, it is your responsibility to ensure items are returned ‘as new’, in the same condition in which they were received. If these goods are not returned in the same condition in which they were received, Laserox retain the right to refuse return, or to deduct up to 50% from the refund cost.
It is recommended that recorded delivery is used upon returning items to us. The costs for returning are not refunded by Laserox, only the original paid shipping costs for delivering the items from Laserox to you.
Please see our full Terms & Conditions for further information regarding our Returns Policy.
Order Issues
Although we never want to see a cancellation, we are of course happy to process these for you. Please let us know as soon as you change your mind and before the order is shipped. A full refund will be processed for you and appear in your account within 3-5 working days of the cancellation.
Other questions
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