Spirit Island Expansion Organizer V2

We’re very sorry that your order arrived with a missing panel and that the replacement process left you disappointed. While occasional packing errors can occur, we fully understand that it is our responsibility to correct them as quickly and smoothly as possible.

Replacement parts are produced and dispatched directly from our production site, whereas complete products are shipped from our logistics centre. To avoid the additional two to three weeks that transferring replacement parts to the logistics centre would require, we send them directly from production by standard, untracked mail. Unfortunately, tracked shipping is not currently available from this location.

Delivery usually takes only a few days, depending on the destination, although we advise allowing up to one and a half to two weeks. We apologise if this estimated timeframe was not communicated clearly. Should a replacement not arrive within two to three weeks of dispatch, we resend it without question.

We also appreciate that the timing coincided with your holiday. When customers let us know that certain delivery dates are inconvenient, we are happy to postpone dispatch, as we offered in this case.

We regret that our solution did not meet your expectations. Your feedback is valuable, and we will use it to improve how clearly we explain our replacement process and delivery options in the future.

We hope that, in the meantime, you have received the missing parts and were able to fully assemble the insert and enjoy using it during your gaming sessions.